1. Susan McNeice

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    1. Mentioned In 3 Articles

    2. AT&T Harnesses Data to Improve Customer Experience

      Explore (Oct 24 2011) 4G , Yankee Group

      ...d one of those will be the exact article they need on ATT.com.” “That’s what’s impressive,” said Susan McNeice, research VP at Yankee Group and co-moderator of the Customer Experience Summit. “You’ve harnessed ... (Read Full Article)

      Mentions:   Yankee Group   Susan McNeice

    3. Webinar: Driving Better Customer Experience

      Explore Wireless Week (Jun 2 2011) Yankee Group

      ...tal to maintain differentiation in an increasingly saturated market. Earlier today, Yankee Group VP Susan McNeice and and I hosted a webinar which explored the essential ingredients of a better customer experience... (Read Full Article)

      Mentions:   Yankee Group   Susan McNeice

    4. Huawei Parlays Telecom Growth for Future ICT Market Leverage

      Explore (May 18 2011) Yankee Group

      By Susan McNeice, Research VP, Ken Rehbehn, principal analyst, and Vince Vittore, principal analyst, Yankee Group ... (Read Full Article)

      Mentions:   Yankee Group   Symantec   Susan McNeice

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